Making payments online

This page is to help you understand all the aspects of the new Seventh Star Tuition online system. To find more information about a particular subject, please click on one of the blocks. 

Creating an account

Creating an account is a mandatory process on the Seventh Star website if you wish to register for one of our services. This is because we need to keep communications with our customers, at least until their service period is over. To register an account:

  1. From the home page, click on the red “Login In” button. You will be redirected to a login page. If you are on the backend of the website, you can click on the “Dashboard” tab to achieve the same result.
  2. In the column on the right hand side, find the header “Register”.
    • Fill in your chosen username, email address and password. Please note that the email address that you use here will be the email address that all communications regarding payments, confirmations and account security will be sent to. Please ensure that you have access to this email address.
    • Click on the red “Register” button at the bottom of the form.
    • There is no need for sensitive information such as names, contact details or credit card details at this point.
  3. Your account has now been created and a confirmation email will be sent to your selected email address to this extent.

Adding a service to your basket

Seventh Star makes use of a basket system to help customers that wish to subscribe to multiple services in one transaction. (For example, registering siblings for two different services and purchasing one NBT Course). To add a service to your basket, you need to first locate a registration button:

  1. Registration buttons are found throughout the site. Some easy to locate areas include:
    • The green “Register” button at the top of the home screen.
    • The “Register” tab in the top menu on the backend.
    • The “Register” link in the footer found at the bottom of the website.
    • A “Register” button on one of the service pages (Extra Lessons, NBT Courses, University Assistance etc.)
  2. Clicking on a register button will redirect you to the registrations page.
  3. Read through the registration instructions and security information and scroll down to the services available.
  4. Locate the desired service and click on “Select Options”.
  5. Select the service details that you are looking for and click on the “Add to basket” button. You can also change the quantity of the service, if you are looking to register up to 2 students in an order.
  6. You will then be directed to your "Basket" page. You can continue shopping by clicking the "Continue Shopping" button found at the top of the page.

Reviewing your basket

Once services have been added to your basket and you do not need to register for any additional services, you are ready to complete your transaction. Your first step is:

  1. Click on the “Basket” button in the top menu or click on “Basket” in the footer menu. You will be redirected to the basket page.
  2. Confirm that the details of the service and their quantities are correct and click on the “Proceed to checkout” button.

Applying a coupon

Coupons allow for discount that Seventh Star has either provided directly to a customer or a customer has received through a promotion. For example, students that registered in 2018 and have already paid their registration fee received a coupon code to remove the registration fee entirely. To apply a coupon code:

  1. Click on the “View basket” button in the notification box, “basket” in the top menu or “basket” in the footer menu. You will then be redirected to the basket page.
  2. Locate the coupon box with the text “Coupon Code” and insert your coupon code.
  3. Click on the “Apply Coupon” button.
  4. Confirm that your coupon has worked by double checking the basket totals table. There should be a block on the left side to the effect of “Coupon: Your Coupon” and the amount that is removed from the basket total.

Checking out

Once you are happy with your basket totals you can then proceed to your transaction. This is also known as “checking out”. You will need to fill out our checkout page in order to complete this transaction. To do so:

  1. Confirm that you are happy with your basket totals.
  2. Click on the “Proceed to payment” button at the bottom of the basket page. This will redirect you to the Checkout page.
  3. If you are not already logged in, you will have the option to log in at the top of the page. If you do not have an account, you will need to add your email address, choose a username and choose a password for the system to automatically create an account for you upon registration.
  4. Fill out the checkout form with your details.
    • The checkout form contains some fields that are required:
      • First Name: This is the parent or billing name
      • Last Name: This is the parent or billing last name
      • Street Address: The first line of the billing address
      • Town/City: The billing suburb
      • Province: Billing Province
      • Postcode: Billing postcode
      • Phone: Parent or billing cell phone number
      • Email Address: Parent or billing email address (Should be inserted automatically if you are logged in).
      • Student First Name: First name of the student who is being registered for the service
      • Student Last Name: Last name of the student who is being registered for the service
      • How did you find out about us: Select how you found us.
    • The checkout form also contain fields that are optional:
      • Apartment, Suite, Unit etc: Complex number, apartment number etc.
      • Second Student Name: First name of a second student (For example a sibling when registering for multiple services)
      • Second Student Surname: Last name of a second student (For example a sibling when registering for multiple services)
      • Food Requirements: This is specifically for NBT registrations and includes any allergens or religious restrictions.
    • Choose whether you would like to use a previously stored card, to add a new card for storage or to add a new card without storage. Please note: It is required that you store your card details for all recurring lessons. You are able to use your card without storage only when registering for an NBT course.
  5. Once your checkout form has been completed, read and agree to the T&C’s and click on the “Proceed to Payment” button.

Security

We regard security as the utmost priority and your information is on the top of that list. Data will always be transferred on an industry standard secure SSL connection and encrypted with AES-256. Additionally, Seventh Star will NEVER HAVE ACCESS TO YOUR CREDIT CARD DETAILS. These details will be stored in a secure vault hosted by Peach Payments, our preferred card processing partner. Peach Payments handle the card processing for large companies such as Adidas, Momentum, Aramex, The DA, Pandora and hundreds more.

Tokenization

To better understand how the security aspect of our site works we need to understand how tokenization works:

  • You input your card details on the “make a payment” page.
  • The system automatically sends your data to Peach Payments via AES-256 bit encryption. Peach Payment’s system atomically stores your details in their PCI DSS Level 1 certified vault.
  • Peach Payments send a token (A large code – not your card details) that can only be used in conjunction with our URL and API passwords. (Therefore, the tokens themselves are useless without the secure API passwords AS WEL AS access to our domain name.)
  • The Seventh Star system stress the token and can then process payments only according to what you approve on your profile.

For more on PCI DSS Level 1 Certification please visit: https://www.incapsula.com/web-application-security/pci-dss-certification.html or https://en.wikipedia.org/wiki/Payment_Card_Industry_Data_Security_Standard

Making a payment

In order to make a payment after clicking the “Procced to Payment” button on the checkout page you need to insert your card details. To do this:

  1. Select your prepared card from the dropdown box called “Brand”.
  2. Insert your card number in the “Card Number” field.
  3. Insert your expiry month and year as it appears on your card.
  4. Insert the card holder name as found on your card.
  5. Insert your 3 digit CVV number. This number is found on the back side of the card.
  6. Click on the “Pay Now” button.
    • A new block may appear asking for an email address or contact number. This will send a ONE TIME PASSWORD (OTP) to the selected contact details. Please ensure that your contact details are up to date with the bank or the OTP will not be delivered successfully. This step will only be asked on the first attempt to store your card details and is a security measure to make sure that the rightful card holder is attempting to process a payment.
  7. Once your order is complete a success message will be displayed on the screen along with your order details. Additionally a confirmation email will be sent to your selected email address.
  8. Your order is now complete.

Navigating around your account

In order to manage all the aspects of your services, a “Dashboard” page has been setup on the backend of the website. To access your “Dashboard” page:

  1. From the home page click on the red “Login Button”. If you are already logged in, you will automatically be redirected to your “Dashboard” page. If you are not yet logged in, you will need to enter your details into the “Login” box. If you are on the backend of the website you can simply click on the “Dashboard” tab in the top menu.
  2. On the “Dashboard” page you will notice that there are different tabs located on the left hand side of the page (or at the top of the page if you are accessing the site from your mobile device). Each tab is now looked at in further detail:
    • Dashboard: This will be where your stored cards are located. You can delete a card by clicking on the “Delete Card” button to the right of the card you wish to delete.
    • Orders: This page will provide a summary of all orders you have placed on your account as well as show the status of the order.
      • Generally, the status should show completed but at times, the status will show pending payment. In this event, you will need to click on the “Pay” button in order to ensure that your order is processed correctly.
      • You can also view an order and it’s respective details by clicking on the “View” button.
    • Subscriptions: Your subscriptions page will contain all the subscriptions to services that you have registered for. To gain more insight to a specific subscription, click on the “View” button.
      • You can cancel your subscription at any time by clicking the “Cancel” button. Once your subscription is cancelled you can resubscribe at any time too.
    • Downloads: If your specific service contains downloads, you will be able to find them here.
    • Addresses: You can view and edit your billing address from this page. To edit your billing address click on the red “Edit” button found directly under “Billing Address”. This will reload your page.
      • Fill in all the relevant details and select whether you would like to update the Billing Address used for all of your active subscriptions.
      • Click on the “Save Address” button at the bottom of the page.
    • Account Details: You are able to change your password, first, last and username as well as your email address on this page.
      • To do so: Fill out the details you wish to change.
      • Click on the “Save Changes” button at the bottom of the page.
    • Logout: This will log you out of your account.

Navigating around your services

Your services page is included on your "Dashboard" page underneath your account information. To access these pages:

  1. Make sure you are logged in by clicking the “Dashboard” tab in the top menu on the backend of the website, clicking on the “Login” Button on the home page or in the footer at the bottom of the website.
  2. You will notice a profile summary of your account details at the top of the page. Scroll down to find the services that you have registered for.
  3. Click on the name of the service to view its details.
  4. You will then be redirected to a page containing all the relevant details for that service.

Deleting a stored card

  1. From the home page click on the red “Login Button”. If you are already logged in, you will automatically be redirected to your “Dashboard” page. If you are not yet logged in, you will need to enter your details in the “Login” box. If you are on the backend of the website you can simply click on the “Dashboard” tab in the top menu.
  2. On the “Dashboard” page you will notice that there are different tabs located on the left hand side of the page (or at the top of the page if you are accessing the site from your mobile device). 
  3. You can delete a card by clicking on the “Delete Card” button to the right of the card you wish to delete.

Cancelling a subscription

  1. From the home page click on the red “Login Button”. If you are already logged in, you will automatically be redirected to your “Account Information” page. If you are not yet logged in, you will need to enter your details in the “Login” box. If you are on the backend of the website you can simply click on the “Dashboard” tab in the top menu.
  2. On the “Dashboard” page you will notice that there are different tabs located on the left hand side of the page (or at the top of the page if you are accessing the site from your mobile device). Click on the “Subscriptions” tab on the left.
  3. Your subscriptions page will contain all the subscriptions to services that you have registered for. To gain more insight to a specific subscription, click on the “View” button.
  4. You can cancel your subscription at any time by clicking the “Cancel” button. Once your subscription is cancelled you can resubscribe at any time too. Please note: You need to CANCEL your subscription in order to stop a recurring payment on your card. Please do not simply delete your stored card.